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How to Connect

When the work is complete and the system is available online, the property owner (homeowner/business owner) will receive a “Notice of Availability Letter” (NOA) from the City.

Properties containing homes or businesses will be required to connect to the City’s potable water and wastewater system when services become available. At the present time, connection to the irrigation system is optional. All properties in the project area must be connected to the new system within 180 days from NOA.

To connect to the Potable Water and Wastewater Services, you must complete and submit a Utility Service Extension Application to the City of Cape Coral Customer Billing Services. Applications are available online at Water and Sewer Service – Expansion/New Construction. You will be responsible for a meter installation fee. You will need to contact a licensed plumber to permit and complete the new service connections by installing the water line and sewer lateral pipe from the building to the ROW. See the following steps shown to the right to complete the connection process.

After connection to the Wastewater Service, septic tanks will no longer be needed. They do not have to be removed but they must be collapsed and abandoned. This work can be performed by the plumber. Water wells can remain intact as an irrigation water supply.

Property Owner

(Homeowners or Business Owners)

Receive “Notice of Availability Letter” from the City sent certified mail.

Complete Utility Application

New Construction/Utility Service Extension Application

*To connect to utility services, you must complete the Utility Extension Connection Application online at Water and Sewer Service – Expansion/New Construction.

Property Owner(s) will need to submit the following documents/information to complete application:

  • A photocopy of a driver’s license/government issued ID for all owners listed on the property
  • The name of the licensed plumber performing the connection

Pay Fees to the City

Fees required for connection:

  • Meter Installation Fee $325
  • Utility Account Deposit* $225
  • Septic Abandonment Permit Fee $100

*Based upon utility credit check

These fees must be paid prior to connecting to the new utilities. After payment(s) is made, the City will install the meter.

Licensed Plumber

Complete Permit Application

Utility Connection Permit Application

*To apply for UEP connection permit and septic abandonment permit: (if applicable), you will need to apply online at the Permitting Division.

Licensed Plumbers will need to submit the following documents/information to complete application:

  • Burrowing Owl/Gopher Tortoise Affidavit
  • Department of Health Septic Abandonment Form

Licensed Plumber

  • Performs the hook-up (leaving trench open)
  • Must submit the following affidavits:
    • Affidavit of Chlorination
    • Potable Water and/or Gravity Sewer Test
      Upon receipt of affidavits, the City will schedule the required inspections.
  • Restores the right-of-way and schedules the site restoration inspection once the utility inspections are complete.

City

City will supply a permit number

City will complete the following:

  • Water, Sewer and/or Irrigation Inspections
    *Passed Inspections: Work required by the City is complete
    *Failed Inspections: Additional work needs to be completed by the Licensed Plumber
  • Meter Installation

Health Department will complete the following:

  • Septic Abandonment Inspection

Please click here to visit The City of Cape Coral's Finance Department with Customer Billing Services to find out more about the hook-up permitting procedures.

For questions related to a new UEP account, please email New Construction at uepnewconst@capecoral.gov or visit New Construction.

For questions related to any Utilities Extension Project, please call 1-833-227-3837 (833-CAPE-UEP).

Hook-Up Questions
Am I qualified for assistance to help with the connection?
The purpose of the program is to assist income qualified homeowners with the cost of connecting to City utilities when they become available. The City's utilizing The Cape Coral Housing Development Corporation to assist with maintaining a waiting list for this program. The Cape Coral Housing Development Corporation can be reached at (239) 471-0922.
Do we have to connect to the new water, sewer and irrigation lines after they are installed?
Yes, all developed parcels completed within a Utilities Extension Project adjacent to water and sewer utilities must connect. Connection to the irrigation system is optional at this time. Undeveloped parcels must connect to water and sewer as part of new home construction.
How long before I have to connect?
When the utilities construction is complete and the systems are online, homeowners will receive a "Notice of Availability" from the City and must connect to the new utilities within 180 days.
Where do I obtain a permit and water meter and what are the fees?
The property owner or their plumbing contractor can obtain a permit. A 5/8” water meter for a typical residential home can be secured on the first floor of City Hall at the Billing Services Water/Sewer Department. The meter installation fee is $325. The utility account deposit is $225 and Septic Abandonment Permit Fee is $100. These fees must be paid prior to connecting to the new utilities. After payment(s) is received, City personnel will physically install the water meter followed by the inspection of the water, sewer and irrigation services for the property.
Can the Utility Deposit Fee be waived?
Pursuant to City of Cape Coral Code of Ordinances Section 19-6, deposits can be waived with 12 months of good payment history on prior City utility accounts, letter of credit from a previous utility or a minimum utility credit check score of 600 through Experian ($20.00 application fee will apply).
How do I connect to the new system?
To complete the connection to the new service, contact a local, City of Cape Coral licensed plumber. They will coordinate with you and explain the final procedure.