The City of Cape Coral's Tyler 311 system helps residents request services and report non-emergency issues such as the following:
- Pothole Repair Request
- Transportation Maintenance Issue
- Utility Water Issue
- Swale Drainage Complaint
- Missed Trash/Recycling Pick-up (Not picked up by 6 p.m. on normal collection day)
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DIGITAL SERVICE REQUESTS:
Submit your service request electronically in one of three easy ways:
- Enter your request directly in the Citizen Self-Service 311 portal on the City's website
- E-mail your city issue or service request to 311@capecoral.gov. Please include the physical address of the problem and a description of your request. A customer service rep will send your concerns to the correct department for follow-up.
- Download the Cape Coral 311 app* on your smartphone (see instructions below).
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NOTE:
While digital service requests may be submitted 24 hours a day, seven days a week, email responses will be provided during the 311 Call Center's regular business hours.
PHONE REQUESTS:
Dial 311 from your cell phone (within Cape Coral) or 239-574-0425. The 311 Call Center is open Monday-Friday, 7:30 a.m.-4:30 p.m. (Closed from 1:00-2:00 p.m. for lunch)
*DOWNLOAD THE APP:
You can download the Cape Coral 311 mobile app via Apple or Android app stores. Watch the instructional video below to learn how.
